Passing It On: The Power of Referrals
“Can anyone recommend a good landscaper?” “I need a plumber!“ “Do you know anyone who builds apps?” How often do you bump into questions like these? Friends and colleagues often ask for recommendations, and most of us are all too happy to jump in with a referral. On the flip side, when you find a […]
When Saying No to New Business is Good Business
Have you ever turned down new business? If a prospective customer is asking for something beyond your means to deliver, or if your instinct just says ‘no,’ it’s probably best to let it pass.
Separating Your Business from the Competition
Understand the true value of a client. Most businesses view a new customer as a single sale. But when they do that they underestimate the true lifetime value of their clients. If your average sale for a client is $100 and that client makes a purchase six times a year, that’s $600. Now, assume that […]